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FAQs - Lake Pajamas

Author: Monica

May. 26, 2025

Apparel

FAQs - Lake Pajamas

Machine wash with like colors on the delicate cycle in cold water. Do not use bleach or OxyClean. Lay flat to dry. Your pajamas should be treated as a delicate and should not be washed with heavy items such as jeans and towels. Washing as directed will extend the life of your garment.

With competitive price and timely delivery, Tress sincerely hope to be your supplier and partner.

Yes, as with all 100% cotton clothing, you can expect shrinking. Machine drying will increase the degree of shrinking and is not recommended. Your pajamas should have a relaxed, comfortable fit when new. We typically recommend sizing up if you feel you are between sizes.

We offer free standard shipping on all US orders over $75. Orders placed with free standard shipping will be delivered by UPS or USPS. Transit time for free standard shipping is anywhere from three to seven days depending on the shipment destination.

We offer expedited shipping on US orders for $20. Orders placed with expedited shipping will ship via UPS two-day. Please note, Saturday and Sunday are not transit days for the expedited shipping service. If you place an order on Wednesday after 12 PM EST or on Thursday, it will likely be delivered on Monday.

We offer international shipping to the following countries: Canada, Australia, Bahamas, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Singapore, Spain, Switzerland, United Arab Emirates, and United Kingdom. International orders are shipped on a delivery duty paid (DDP) basis therefore international shipping costs, duties, and taxes are calculated at checkout and charged when the order is placed. Shipping costs, duties, and taxes are non-refundable, and we do not provide return labels for international orders at this time. We cannot ship gift boxes internationally. Shipping to the United Kingdom is valid only for standard shipping on any qualifying purchase of £135 GBP or more, pretax. 

Typical transit times for orders being shipped within the continental U.S. is 3-7 transit days. UPS does not consider weekends as transit days. Orders shipping to non-continental U.S. addresses have longer transit times. These orders can take up to four weeks to be delivered.

Our Distribution Center does their best to ship your exact order, however due to inventory availability, some items may not be sent with your order. You will be notified via as soon as possible and refunded for items that cannot be fulfilled.

From time to time orders can be lost in transit or wrongly marked as delivered. If you believe there was an issue during transit, please contact us at with your order number and shipping address. Please note, if the order was delivered to the address provided at checkout, we cannot be held responsible for that package once it is delivered. We do not cover stolen items or offer replacements for orders that were sent to an incorrect address.

Yes, we typically have three sales every year - an Annual Sale, Summer Sale, and Black Friday Sale. Follow us on Instagram @lakepajamas or subscribe to our newsletter for updates on promotions. Please note that our system allows for the use of only one promo code during checkout and promo codes cannot be applied to collaborations or to items on sale, gift boxes, or gift cards.

Congratulations! We would be thrilled to help you find the perfect pajamas for your bridal party. Please , and we will ensure you have everything you need for your special day and beyond.

Please follow the instructions during checkout to include a gift message on the packing slip. We do not offer a gift receipt option, but we do not include pricing information in any shipments so the gift recipient will not see those details.

Pajamas are the perfect gift, and celebrating your team or group is effortless with our corporate and group gifting concierge service. Our resident gifting concierge will provide hand-picked selections and insights into future launches so you can gift the latest styles and colorways. Plus, we offer a 15% discount and complimentary expedited shipping on corporate and group orders over $1,000. Our beautiful gift boxes, available to add to any order, make for the perfect presentation — and make the whole process a cinch. Please   to receive more information about the program.

FAQ - The Cat's Pajamas

FAQ

Orders

How can I place an order?

Thank you in advance for your order! Orders can be placed by creating an online account or simply checking out as a guest. We accept all major credit cards, as well as Amazon Pay, PayPal, Apple Pay and Shop Pay. Shop Pay may ask to send a code but you can bypass that and checkout manually by clicking away from that popup. You can also call us anytime to ask questions about an order or place your order online. We’re here to take your calls from 9am to 5pm pacific time at 310-900-.

Can I cancel or make changes to an order I’ve already placed?

As long as your order has not shipped, we would be happy to make changes or cancel your order. You can reach us by emailing at , clicking the chat button on our website or calling us at 310-900-.

What do I do if I've received the wrong item?

We are very sorry about that. We scan all of our orders for accuracy but sometimes we make an error in shipping. Mistakes happen. Just () or call us (310-900-) and we will ship you out the correct item with a return pouch to send us back the wrong one.

What do I do if I am missing an item?

Just let us know and we’ll get the item shipped right out to you. You can us at or call us at 310-900-

What can I do if my order is going to the wrong address?

As long as your order has not shipped, we would be happy to change the shipping address. You can reach us by emailing at , clicking the chat button on our website or calling us at 310-900-.

Do you offer discounts for bridal parties or other groups?

Congratulations! We love our brides-to-be

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